ARTEXPO

1. What makes ArtExpo jewelry special?

With over 30 years of craftsmanship, ArtExpo has created a niche - jewelry perfectly blended between old world charm and modern trends. Each piece is handcrafted by skilled artisans using high-quality materials and timeless design sensibilities - blending tradition with modern elegance.

2. Do you sell both retail and bulk?

Yes! We proudly serve individual customers as well as bulk buyers.

• Retail: You can shop directly from our website or authorized resellers.
• Bulk: We have a dedicated division for bulk and export clients, fashion houses, and boutiques. For export inquiries, please contact us at info@artexpo.in.

3. Where are you based? Do you ship internationally?

ArtExpo is based in New Delhi, India. However, we ship worldwide, partnering with reliable international logistics providers to ensure your jewelry reaches you safely and on time.

💎 Products & Customization

4. Can I request custom or personalized designs?

Yes! We specialize in custom jewelry for both individual and wholesale clients. You can share your preferred designs, reference images, or themes, and our design team will bring it to life with precision and care.

5. What materials do you use?

We work with a variety of premium materials - including sterling silver, brass, copper, and mixed metals – often embellished with gemstones, crystals, and beads based on global trends. Each piece is crafted to meet global quality standards.

6. Are your products nickel and lead-free?

Yes. All ArtExpo jewelry is nickel-free and cadmium-free, ensuring it is safe for sensitive skin and compliant with international export regulations.

7. How do I care for my jewelry?

To keep your ArtExpo pieces shining:

• Store them in a dry, airtight box or pouch.
• Avoid exposure to perfumes, lotions, or moisture.
• Gently wipe with a soft cloth after every use.
• Keep them separate to prevent scratching.

📦 Ordering & Shipping

8. How long will it take to receive my order?

• Ready-to-Ship Items: 2-4 business days (Domestic).
• Custom/Made-to-Order: Varies depending on design complexity.
• International Shipping: 10-15 business days on average.

We'll share a tracking number once your order is dispatched.

9. Do you offer different shipping options?

Yes, we offer:

• Standard Shipping: Complimentary on most domestic orders.
• Express Shipping: Available for urgent deliveries.
• International Shipping: Secured through verified global logistics partners.

10. How are your products packaged?

Bulk orders are securely packed for export in reinforced boxes to ensure safety during transit.

💳 Payments & Security

11. What payment methods do you accept?

We accept all major credit/debit cards, UPI, Net Banking, and PayPal for International transactions. All payments are processed securely through encrypted gateways for your safety.

12. Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and partner only with PCI-DSS compliant payment processors to keep your information safe.

🔄 Returns & Exchanges

13. Do you have a return and exchange policy?

Yes.

• Returns and exchanges are accepted within 7-14 days of delivery for unworn, unworn and undamaged items.
• Custom orders or personalized items are not eligible for return or exchange.
• If you receive a defective or damaged product, please contact us immediately, and we’ll arrange a replacement or repair.

14. How do I request a return or exchange?

Simply email us at support@artexpo.in with your order number, reason for return, and a photo of the product (if applicable). Our team will guide you through the process.

🌍 Bulk Orders & Exports

15. Do you export internationally?

Yes! ArtExpo exports jewelry and fashion accessories to over 50 countries, catering to retailers, wholesalers, and fashion brands.

16. What are your minimum order quantities (MOQs) for bulk export?

Our MOQs vary depending on the product category and customization needs. Typically:

• Jewelry: About 500 - 1000 pieces per design.
• Please reach out to info@artexpo.in for exact details on large requirements.

17. Can bulk buyers custom do designs or branding?

Absolutely. We offer white labeling, private branding, and custom design development for bulk orders. From logo engraving to packaging - every detail can be tailored to your brand identity.

18. What is your lead time for bulk orders?

Production timelines depend on order volume and design complexity, but generally range between 4-8 weeks. Our export team will provide an exact timeline once details are finalized.

🛡️ Care, Warranty & Authenticity

19. Do you offer a warranty on your jewelry?

Select ArtExpo pieces come with a 6-month warranty against manufacturing defects. This does not cover administrative damage or damage from misuse.

20. How can I verify the authenticity of my ArtExpo jewelry?

All our jewelry comes in authentic packaging or hallmarked/stamped boxes (for verified silver). For collection or authenticity checks, feel free to contact us with your order details.